Do you really think half the country hates you?

Political debate in the U.S. devolved into name calling long ago. Both sides are guilty of using the basest of personal attacks to appeal to the basest instincts of the electorate. But it is time for both parties to realize the long-term damage they are causing in their heedless, headlong rush to power.

America is divided pretty evenly between Democratic and Republican voters, as presidential election polls and results show. When one candidate says the other is completely and totally wrong, he or she is saying that candidate’s supporters are completely and totally wrong. And thus pointing a finger at half the country and saying, “If you’re with me, you have to believe that half of your friends and neighbors are completely and totally wrong.”

Reasonable people know that not to be true. My father and I often disagree about politics, but because we have different key issues that concern us. We agree fundamentally that America should be an inclusive country with a strong economy that provides a safe place for people to live, learn and succeed. And we both agree that the only way for that to happen is for reasonable people to work together in a spirit of cooperation and mutual respect, not by rabid fear-mongering that turns everything upside down every four years.

But if we allowed ourselves to be swayed by the rhetoric of each campaign, and the commentators and news outlets who earn their money by perpetuating and exacerbating the conflict, Sunday lunch would become a shouting match.

The campaigns play on the same instincts that, taken to an extreme, turn soccer stadia into battlegrounds where zealots try to maim and even kill their neighbors, identical to them apart from the color of their scarves. And to the furthest extreme, these are the instincts that allow the rise of fascism.

I honestly don’t know how we will break this cycle. The political machines on both sides are refining their tactics every day, learning the marketing techniques refined by people like me, driven by the greatest profit and power motive the world has ever known. Maybe we need to be attacked by aliens to remember that we are one people who agree far more than we disagree.

In the meantime, I hope reasonable people around the country will remember that most of your friends, neighbors and co-workers don’t hate you because you pull a different lever in the voting booth. If we can show some tolerance and keep our minds open to the possibility of working together, maybe the political parties will follow our example.

I love meeting people who are on top of their game.

John from KOne Limo in Atlanta I traveled to Atlanta recently for a meeting with customers. I booked a car service since it was the same price as renting a car, and required less GPS goofery on my part. I looked on Yelp and found K-One Limo, with six of the most positive reviews I’ve ever seen. Initially I was skeptical, because the reviews were so over the top, but I booked the trip.

John “pictured” is the owner of K-One and met me at the airport. He called to make sure I had arrived, directed me to the right place to meet him, and then quickly and graciously re-adjusted when I doofed my way to the wrong place. He was driving an immaculate Lincoln Navigator and was dressed way better than I was, even though I was on my way to meet customers.

We talked all the way to the hotel, and all the way back, about his life, his family and his philosophy of customer service. Basically he goes out of his way to remove all obstacles and annoyances from his passengers. When he learns their preferences he accommodates them. One Yelp reviewer said John always has an iPhone charger ready to replenish his travel-drained phone.

He also understands the value of quiet competence. When things are going wrong “as you can imagine, an Atlanta limo driver deals with a lot of delayed flights”, it doesn’t do any good to flap. John remains calm and professional, which I guarantee you is more reassuring than sweaty apologies and mad dashes through traffic.

I think John could do anything. I wish he ran pretty much every service organization, like, everywhere. I truly enjoy meeting people who are absolutely on top of their game and happy doing what they do. I’ve had that pleasure a handful of times in my life.

When you meet someone who is truly happy and successful, it’s usually because they can’t imagine doing anything but what they do. I never worried, for instance, about Jim Goodnight selling SAS when I worked there, because it was obvious that what Jim Goodnight loved doing was running SAS. If you want another great example, read a biography of Richard Branson.

I suppose I should end with some kind of motivational challenge to you to find the thing you love, but we’ll take that as written.

Who have you met who is really on top of his or her game? What did you learn?

image by me

The hottest new social network: marketers take note

Social media usage statistics for the month of July show that early adopters and influencers are leaving Facebook in favor of a new crop of social networks. These location-based food photo sharing apps place funny quotes on top of the picture, designed to attack people who don’t share the user’s political believes. The hottest one is called SaidNoOneEver. There is no Android app as of yet.