From the category archives:

Professional

How do you find time to blog?

2012.10.13

in Best Practices

I’m at the Back to the Blog event at Duke, organized by Anton Zuiker and Cara Rousseau. One attendee just asked how to find time to blog, which is one of the most common questions I’ve been asked over the past five years. I have a number of standard responses:

*Look for content you’re already creating, from white papers to long emails, and repurpose them.

*Look at what you’re doing that isn’t working and stop doing it to free up more time.

*A blog post doesn’t have to be a white paper; a short, interesting post or a link to another post your audience will find useful is enough.

Yet I still do most of my blogging (the little I do these days) late at night. I have a job where I could easily justify blogging during the workday, but I don’t. I write after my wife and son go to bed (or sometimes before they wake up). I’ve always done my best creative work late at night, whether on this blog, my book or presentations for work.

I wonder if that’s one of the reasons people feel they don’t have time to blog, because writing is a creative and personal activity that we want to do well. I have to be in the right mood to blog well and enjoy it. I don’t feel that way about other work-related tasks. It’s not as though I’ve ever thought, “I’m too tired to come up with a clever formula for this spreadsheet.”

One of the big challenges I’ve set for myself is to blog short items more frequently, but I don’t. Instead, I post more to Facebook (which leads to another question for another time).

I have abandoned some of the niceties I used to observe on this blog, notably posting photos and adding links. I used asterisks above instead of the HTML for bullets. (Did you notice? Do you care?) Those things don’t take that much time, but they take enough time (and are hard enough to do by mobile) that giving them up feels freeing.

But still it’s easier to post to Facebook, and I do it more often than I post here by a factor of, what, 100? I wonder how much of that is because blogging feels like Writing, with a capital W, and writing is a skill I respect and don’t want to devalue.

Tagged as: blogging

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I love meeting people who are on top of their game.

2012.08.03

in Best Practices,Neck Deep in the Zeitgeist

John from KOne Limo in Atlanta I traveled to Atlanta recently for a meeting with customers. I booked a car service since it was the same price as renting a car, and required less GPS goofery on my part. I looked on Yelp and found K-One Limo, with six of the most positive reviews I’ve ever seen. Initially I was skeptical, because the reviews were so over the top, but I booked the trip.

John (pictured) is the owner of K-One and met me at the airport. He called to make sure I had arrived, directed me to the right place to meet him, and then quickly and graciously re-adjusted when I doofed my way to the wrong place. He was driving an immaculate Lincoln Navigator and was dressed way better than I was, even though I was on my way to meet customers.

We talked all the way to the hotel, and all the way back, about his life, his family and his philosophy of customer service. Basically he goes out of his way to remove all obstacles and annoyances from his passengers. When he learns their preferences he accommodates them. One Yelp reviewer said John always has an iPhone charger ready to replenish his travel-drained phone.

He also understands the value of quiet competence. When things are going wrong (as you can imagine, an Atlanta limo driver deals with a lot of delayed flights), it doesn’t do any good to flap. John remains calm and professional, which I guarantee you is more reassuring than sweaty apologies and mad dashes through traffic.

I think John could do anything. I wish he ran pretty much every service organization, like, everywhere. I truly enjoy meeting people who are absolutely on top of their game and happy doing what they do. I’ve had that pleasure a handful of times in my life.

When you meet someone who is truly happy and successful, it’s usually because they can’t imagine doing anything but what they do. I never worried, for instance, about Jim Goodnight selling SAS when I worked there, because it was obvious that what Jim Goodnight loved doing was running SAS. If you want another great example, read a biography of Richard Branson.

I suppose I should end with some kind of motivational challenge to you to find the thing you love, but we’ll take that as written.

Who have you met who is really on top of his or her game? What did you learn?

image by me

Tagged as: atlanta limo, customer service

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The hottest new social network: marketers take note

2012.08.02

in Ideas and Trends,Neck Deep in the Zeitgeist

Social media usage statistics for the month of July show that early adopters and influencers are leaving Facebook in favor of a new crop of social networks. These location-based food photo sharing apps place funny quotes on top of the picture, designed to attack people who don’t share the user’s political believes. The hottest one is called SaidNoOneEver. There is no Android app as of yet.

Tagged as: social media

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Enterprise content marketers are making a huge mistake with Facebook

2012.04.22

in Best Practices

A survey of Inc. 500 companies shows the first decline in corporate blogging since 2007. Many are switching their content efforts to Facebook. Big mistake, as Janet Meiners Thaeler
points out in the post linked above. I agree with everything she says.

And here’s another way to think about it; Facebook is a valuable channel, but it’s not the Internet. It’s a walled garden, as we’ve come to call it. If you put your content solely on Facebook, you’re saying, “I don’t want my content on the Web, just this one place that can only be found one way by one group of people.” (Even if there are 800 million of them.)

As Janet suggests (and many of us have been advising companies for years), publish to your blog, then share the link in all your other networks.

As long as people still search the Web, a company blog should be at the core of your content strategy.

Tagged as: blogging, enterprise

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Your customers don’t believe you because you lie to them every day

2012.04.17

in Best Practices

I recently got a robocall call from a home security company, offering me a free system so they could get a foothold in my neighborhood. I considered it for a moment, and then hung up, even though I want a home security system. Why?

Because I assumed they were lying. Do they really mean free, or are they just waiving some fee? Do I really think it’s going to end up costing me nothing? Clearly not.

Every time I get on an airplane, the pilot lies to me.

If there’s anything we can do to make your flight more enjoyable, please don’t hesitate to ask.

I’ve rung the call bell exactly once in all my miles of air travel, to ask a flight attendant to throw away a half-full cup of water. I had a two-year-old on my hands and nowhere to put the cup. She glared at me as though I had asked her to disrobe and sing show tunes.

How do you think your boss would react if you went into your next performance review and said, “I did everything I could possibly have done as well as anyone could possibly have done it. I am flawless and perfect.”

Yet that’s what most companies do with their marketing and communications. And when a real issue comes up, only then do they admit there might be something possibly that could maybe be ever so slightly better, and now that it’s been raised to their attention, they’ll address it immediately.

Your customers and prospects, especially the ones you want to attract and keep, know as much or more about your products and services as you do. They know the flaws as well as the benefits. They know how you stack up against your competitors. They know if you’re cheaper or more expensive. They know if you’re easier to use, or provide more value.

In every industry I’ve ever worked in, our prospects were extremely intelligent and well informed. When they came to us, they had done their research. They didn’t want a sales pitch; they wanted an honest exploration of whether or not our products could meet their needs. And I’ve been fortunate enough to work for companies who felt confident responding honestly, knowing that we would prevail.

Why is “We’re only human” an excepted tenet of life, but a last resort and an admission of failure when a company says it?

What’s the worst thing that could happen if you admitted to your customers that you know the truth as well as they do, are sincerely working to make things better and value their input in the process?

Could that really be a bad thing?

Tagged as: communications, marketing

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Are you ready to get simple?

2012.04.16

in Ideas and Trends

I don’t consider myself a particularly trendy person, but I do live in a funky little town on the edge of a college town. I walk all over the place for exercise, walk through campus a lot, and I keep my eyes open. I’m also spending a lot of time on Pinterest these days, planning a future wardrobe for when I hit my goal weight. All of these things are causing me to see a trend. Simple is in.

(Forgive me if I’m the 9 millionth person to say that, but I’m trying to look at the larger implications here.)

I live less than a mile away from one of the best farmers markets in the country. All of the food is organic and grown within 50 miles. We’ve been written up in The New York Times, in fact. The man I buy my green beans from was quoted in the article.

The trend in bicycles among the urban hip is for simple, single-speed bikes called “fixies” that don’t even have brakes. Major manufacturers, inevitably, are copying the style, but the coolest looking people in my town are riding bikes that look like they were pulled from a dumpster.

One of the most sought-after sneakers among the cognoscenti is called the GAT (German army trainer). A plain white style issued by the German army, they have obviously influenced trendy sneaker design for the last few years. You can hunt them down online cheap, or you can buy a designer’s version for $500.

I’m wondering what it is in the Zeitgeist that is causing people to return to the simple, unadorned and honest. It may just be a natural pendulum swing, and I’m sure the economic decline of the last decade played a huge part. When no one has a lot of spare cash to throw around, price and value obviously become a much bigger consideration. But I think it goes deeper than that.

Social media also embodies a more personal and honest style of communication that goes hand-in-hand with this attitude. Whether social media helped cause it or evolved at the right time to benefit from it is something we probably can’t figure out, nor do we really need to.

How does this affect your marketing and communications efforts? It’s no secret how I feel about transparency and openness, and the role social media plays. But are you too complicated for your customers? Does your corporate brand feel simple, honest, personal and valuable? Or complicated, insincere, distant and self-centered?

Are you offering the $50 product that offers real value, or the $500 product that is mostly show? And of course I mean that metaphorically. (Unless you’re in the sneaker business.)

Tagged as: fashion, marketing

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$1 billion for Instagram was a bargain

2012.04.15

in Ideas and Trends

There’s been a great deal of controversy about Facebook’s purchase of photo sharing site Instagram for $1 billion. As always, people are heralding it as a harbinger of a new social media bubble.

How can a site like Instagram possibly be worth that much, and how can it add to Facebook’s share value? But that’s the wrong question. The real question is, “How much is the future worth?”

Facebook is in the same league with Google and Apple as a company that transcends commerce and is defining how we live digitally. Steve Jobs didn’t make decisions based solely on immediate gain, as anyone who has read his biography knows. And I don’t think Mark Zuckerberg is making decisions based on share price. (I don’t claim to know anything more about him than anyone else who saw that movie, but I bet they have some interesting board meetings.)

Instagram has changed the way people share and engage around photos, and has brought together photography and mobile in a way that nothing else has. I’ve waited patiently for a good Flickr app for the iPhone. I finally got it with Instagram. I would go so far as to say Instagram is helping define a new visual paradigm for communication.

Facebook has so much money, that, like Google and Apple, they can afford to spend it on buying things that make sense, that are cool, that work, that define the future. Whatever Facebook does with Instagram, they own it now, and no one else will. In Zuckerberg’s mind, I’m sure that sounds like a bargain.

Now, when will Amazon buy Pinterest, and for how much? 2 billion?

Tagged as: Facebook, Instagram, social media

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What I want in a blogging platform

2012.02.20

in Nuts and Bolts

I’ve had a self-hosted WordPress blog at dbthomas.com for several years, because I wanted to have control over my content for the long haul, and because, frankly, I thought as someone working in social media, it imparts at least a little bit of geek cred.

These days I find myself using Facebook more than anything, along with a new fascination with Pinterest and a lingering obsession with Instagram. I also find myself coming across a lot of excellent and interesting Tumblr blogs. In fact, when I designed this blog on the Thesis framework, I intentionally wanted it to have attributes of a Tumblr blog. I wanted to be able to post quick photos and thoughts, and share images and videos.

I suppose I could do that, but I seldom do, except for the Daddyblog posts. It just occurred to me this morning what’s missing:

When I go to a Tumblr blog or a Pinterest board or an Instagram photo, I see items that people have shared from other sources, and shared items from people in that network I haven’t yet discovered. Often that leads me to those places and those people, and I find a new source I want to follow. When I do that, those new sources show up, for instance, in my Pinterest or Instagram feed.

That doesn’t happen for me anymore with blogs, because I just don’t get any pleasure out of using Google Reader. I have a lot of blogs loaded into Flipboard, but I don’t read them as much as I used to.

I want a blogging platform that is:

1. As easy to post to (desktop or mobile) as Facebook.

2. As easy to follow people (and be followed) as Twitter.

3. A good bookmarklet and mobile app that makes it quick and easy to grab and share images from the web and photos I’ve taken.

4. Allows for serendipity.

5. Treats images as well as Pinterest does.

6. Allows me to share posts directly to Twitter, Google+ and Facebook. (I know Facebook doesn’t want me to do that.) And not a plug-in that does those things; I want to be able to pick and choose. That’s a check box in Instagram that asks where you want to share your photos, why can’t it be one in a blogging platform?

7. Let’s me easily export my content, or maybe archive it to this blog. Or something. I still have a hard time getting over the idea that any platform I pick other than this one is likely to be gone in five years.

What do you suggest (other than medication for OCD)?

Tagged as: blogging, Facebook, google, tumblr, Twitter

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How to survive as a marketing or communications professional in 2012

2011.12.26

in Best Practices

I’m a little frustrated right now. Over the last several years, quite a few people have asked me for advice about getting into social media. Some of them are good friends, and a lot of them are people with a professional communications or marketing background.

My advice has been the same for the last several years: if you’re a professional communicator or marketer, you must understand and use social media if you want to stay relevant in your profession. Some of them have heeded that advice. Some of them haven’t.

And that’s fine. I have no problem with people ignoring my advice. I am far from always right. Just take a look at my resume. Or ask The Mrs.

Here’s why I’m frustrated: if some of those people had taken my advice when I gave it to them, I would be hiring them right now. I need to find smart, resourceful people who understand the enterprise business world, and also understand how social media fits into it. Those people are few and far between, and the really good ones have really good jobs.

The people I’m thinking of as I write this post have all of the requisite skills I need, except for experience in social media, which they could have developed on their own in the time since I first gave them that advice.

You don’t need to be doing social media as part of your job in order to build your own understanding of how companies use social media, and in the process make yourself more valuable as an employee. There are dozens of webinars, blogs, e-books and podcasts—free and paid—to help you learn more about enterprise social media.

When I am evaluating a potential hire for my team, I am willing to except a lack of professional social media experience if they can show me a well-written blog, a well developed LinkedIn profile with recommendations, and an active Twitter presence that addresses business issues. If you can show me that you understand business and know how to engage with people and to write, I know I can teach you the rest of it.

So here are my recommendations for any communications professional who wants to stay relevant:

1. Start a blog

Start a blog on WordPress.com and write about the industry you’re in or want to be in. I’ve said this before, but if you can show me a blog post that I wish you had written on our company blog, that carries more weight than all the superlatives you can cram into a static resume. I hired somebody this year in part because she had already written an informative, well-written post targeted at the audience I need to reach. I didn’t need to wonder if she could do the work; she had already done it.

2. Build your LinkedIn presence

Build up your LinkedIn profile with people in the industry you want to be active in. Get recommendations. Get active in the LinkedIn groups that discuss your field, and show me how you’ve added value in those groups.

3. Develop your Twitter, Facebook and Google+ presence

I don’t need to see 5,000 followers. I need to see you understand how businesses are using these networks to meet their bottom-line objectives. You can show me that by showing how you are using these networks to meet your career objectives. Then I’ll know you can do it once you’re hired.

4. Show a sense of wonder and curiosity

The people who are the most successful and interesting in social media are the ones who just know, without someone having to prove it to them, how cool this stuff is. They knew it the moment they first saw Facebook, or an iPhone, or Twitter. They hate the idea of being left behind. We are in the midst of a revolution, and I want to work with people who know that and are excited to be part of it.

If building your personal networks feels like a chore, either you’re in the wrong business or you haven’t dug in enough to see the real excitement, wonder and value.

Sure, go ahead and question if you really need to be on Google+. But get on it anyway and see what it’s like. No, you don’t have to be on every network. But the people who feel a tingle when they hear about a new network and think, “I really need to get on there before someone grabs my username,” are the people with the attitude I value most.

I know it’s a tough job market out there. I know there are a lot of smart, capable people who are unemployed, underemployed or in jobs that are going nowhere. Social media is not going away. Don’t limit your opportunities by leaving yourself behind.

Tagged as: Facebook, google plus, linkedin, socialmedia, Twitter

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Why you should read Steve Jobs’ bio

2011.11.12

in Ideas and Trends

I’m halfway through the new Steve Jobs biography and it’s really making me think. I never paid much attention to Jobs when he was alive, other than having a general sense of his brilliance and his mercurial, intense personality. The book is bringing me a new appreciation and I think it’s essential for anyone whose job involves understanding a marketplace and delivering a great product, or enjoys pondering what makes a great leader.

By no means am I endorsing Jobs’ methods and style without reservation. There are multiple tales of his managerial caprice, and his cruelty and childishness aimed at employees, industry leaders and, most distressing, his family. I truly believe that great leaders can be–must be–empathetic and respectful. But there is no doubt that Jobs had qualities that only come only once in a blue moon.

His singular focus on quality, for instance. He insisted that even the insides of Apples should be well designed and put together, even though no one would see the result. That kind of dedication to quality sets a standard that permeates the organization.

In an age where nearly every corporate decision is made by committees backed up by market research, Jobs pushed through decisions in record time, because he was absolutely certain he knew what consumers wanted, even if they didn’t know it themselves. While that attitude went hand in hand with his arrogance, there is no doubt he was right far more often than he was wrong.

My favorite example so far is the decision to produce the iMac in multiple colors, which added considerably to its production cost. But when I read that section, I knew without a moment’s hesitation that it was the right decision. (I have the benefit of hindsight, of course, but I like to think I would have known it at the time.) Too often in corporate America, we’re afraid to make decisions that we know in our hearts are the right thing to do, because we can’t prove the decision empirically, and thereby avoid the potential of risk. That fear stifles innovation and kills passion, both inside a company and with customers.

Apple’s marketing and messaging, which Jobs drove with daily attention uncharacteristic of the average CEO, lifted Apple products above the usual purchase decision process. When I bought my first MacBook, I didn’t compare specs with other non-Mac laptops, the first time I’d made a major tech purchase without exhaustive research. For a variety of reasons, some practical and some emotional, I just knew I wanted a Mac. The “Apple-ness” of Apple products, both tangible and intangible, is the company’s most valuable differentiator, and exists because of Jobs’ vision and stewardship.

Perhaps Jobs’ most significant quality was his unwavering certainty that he and the people he worked with were doing more than building products; they were changing the world. This philosophy influenced his decisions on product design, marketing strategy, advertising and, really, everything. And the fact is, he did change history. (I’m reading the book and wrote this post on my iPad.)

If you have a hard time remembering what it was that attracted you to your job or your field, if you’re stuck for ideas of how to excite your customers, or if you’re feeling uninspired as a leader, this book could help you find a new spark.

Tagged as: ideas, leadership, marketing, Steve Jobs

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